With determination, patience and diligence, building a profitable software business is within reach.
It's never too late to make a big life change. Start your next chapter today. Don't wait. It doesn't matter how old you are. Just start. Remember to have fun. Success will follow.
Delivering exceptional customer support in your SaaS business is a must. The best support programs begin by defining how, when and where you deliver it. Develop your support strategy and execute on it.
Content for your SaaS business doesn't have to be bland. Give it a little shine! Your customers will love you for it.
Your SaaS pricing strategy should provide value to each customer at the unique level of service that they can afford. Having multiple levels will help you get to profitability sooner without leaving $$ on the table.
TLDR: You need to be totally involved in the financial operations of your company. This is NOT something you can outsource. It's your responsibility to learn accounting and apply the basic fundamentals for your software business.